Business Skills

Gain office skills, experience and qualifications while you earn in full-time employment.

Business Skills

Gain office skills, experience, and qualifications while you earn in full time employment.

In Business Skills, we offer a variety of qualifications from Business Administration, accountancy, customer service to Digital Marketing and team leading.

Apprenticeship Standards in business skills can help set you on track to a career in a wide range of office-based positions. Our courses will help you to develop the skills you need to learn how businesses operate and by giving you on-the-job experience and the relevant training to set you on your way with your chose career path.

By taking a business skills course you can look to build a career in a range of job roles from administration, customer service,  to marketing. Employees with business skills are required across all industries so the qualification offers real flexibility in terms of career progression.

We offer Business Skills qualifications in the following:

Business Administrator

Level 3 – Standard – Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards possible future management responsibilities.

This qualification is suited to the following roles:
• Secretary • Receptionist • Administrator • Personal assistant • Office supervisor team leader • Manager

View more details on the Level 3 Standard Business Administrator

 

Accountancy

Level 3 – Standard – Assistant Accountant

An Assistant Accountant provides support to internal and external customers and will work predominately within a practice or within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry, to month end management accounts and/or year-end financial statements. In addition, the Assistant Accountant may find themselves involved in financial regulatory requirements such as the completion of VAT returns or assisting in the preparation of tax computations.

This qualification is suited to the following roles:
• Assistant Accountant • Trainee Accounting Technician • Accounts Clerk
• Cashier Finance Assistant • Purchase Ledger Clerk • Sales Ledger Clerk

View more details on the Level 3 Standard Assistant Accountant

 

Customer Service

Level 2 Standard – Customer Service Practitioner

The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of their organisation. The core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s locality. The standard level 2 course will prepare you for a variety of advisor, operator positions.

This qualification is suited (but not exhausted) to the following roles:
• Customer Service Advisor • Customer Service Operator • Call Centre Advisor  • Help Desk Operative • Service Agent

View more details on the Standard Customer Service Practitioner

 

Level 3 Standard – Customer Service Specialist

Awaiting arrival – please email apprenticeships@ips-international.com  for more information.

Digital Marketer

Level 3 Standard – Digital Marketer

Digital marketing offers a large variety of roles with exciting projects. The primary purpose of a Digital Marketer is to define, design, build and implement digital campaigns across a range of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A Digital Marketer Apprenticeship is suitable for many roles;

• Digital Marketing Assistant • Digital Marketing Executive • Digital Marketing Coordinator • Campaign Executive • Social Media Executive • Content Coordinator • Email Marketing Assistant • SEO Executive • Analytics Executive • Digital Marketing Technologist

 

View more details on the Standard Digital Marketer Handout

 

Team Leader/Supervisor and Operations Departmental Manager

Level 3 Standard – Team Leader Supervisor

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

This qualification is suited to the following roles:
• Supervisor • Team Leader • Project Officer • Shift Supervisor • Foreperson • Shift Manager

View details on the Standard Team Leader Supervisor

 

Level 5 Standard – Operations Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

This qualification is suited to the following roles:
• Operations Manager • Regional Manager • Divisional Manager • Department Manager • Specialist Manager

View details on the Standard Operations Departmental Manager

Functional Skills

Functional Skills are commonly needed for success in a range of activities, whether in education, work or life in general.

The three primary functional skills qualifications are:

  • English (reading, writing, speaking and listening)
  • Information Technology (Not applicable if working towards a Standard Apprenticeship)
  • mathematics

 

If undertaking a standard, these qualifications will require an external assessment test and must be successfully completed along with the Apprenticeship Standard.

The completion of these Apprenticeship Qualifications will require monthly training visits from a qualified IPS Trainer to develop the apprentice’s skills and progress the build of the apprentice portfolio but also to prepare the Apprentice for End-Point Assessment and will vary in each Apprenticeship however can include components such as observations, presentations and portfolio showcases to an external assessor at the end of the Apprenticeship.

 

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