Business Skills

Gain office skills, experience and qualifications while you earn in full-time employment.

Business Skills

Gain office skills, experience, and qualifications while you earn in full time employment.

In Business Skills, we offer a variety of qualifications which include the new apprenticeship standards.

Apprenticeships in business skills can help set you on track to a career in a wide range of office-based positions. Our courses would suit someone who is perhaps looking to build skills, is working with IT and is organised and enjoys working with other people. Our courses will help you to develop the skills you need to learn how businesses operate and by giving you on-the-job experience and the relevant training to set you on your way with your chose career path.

 

We offer Business Skills qualifications in the following:

Business Administration

Intermediate

Intermediate Business Administration apprenticeships with IPS can give learners the training required to pursue Administrator, Office Junior, Receptionist or Junior Legal Secretary positions.

Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job. IPS will provide you with the training that will make you able to meet the day-to-day requirements of your job in Business Administration and ensure business practices run smoothly and to a high standard.

Advanced

Building upon the skills learners can pick up at intermediate level, the Advanced Business Administration apprenticeships with IPS can give learners the training required to work in positions such as Administration Officer/Team Leader, Personal Assistant or Secretarial roles.

Customer Service

Level 2 Standard – Customer Service Practitioner

The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of their organisation. The core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s locality. The standard level 2 course will prepare you for a variety of advisor, operator positions.

This qualification is suited (but not exhausted) to the following roles:
• Customer Service Advisor • Customer Service Operator • Call Centre Advisor  • Help Desk Operative • Service Agent

Advanced

This advanced course will prepare you for managerial, coordinator or team leader level positions. Learners will gain the skills to develop their customer service practices, build upon skills learned in the intermediate qualification.

IT, Software, Web & Telecoms Pro

Intermediate

IPS’s IT, Software, Web & Telecoms apprentices gain the skills required to effectively work within IT-based positions. Depending on what specialism you wish to pursue, an intermediate level qualification will train you the knowledge to set up new equipment or update systems, or to work with customers to identify, troubleshoot and address IT faults.

Advanced

IPS’s advanced IT, Software, Web & Telecoms Pro apprenticeships offer learners the opportunity to build upon the knowledge they developed from the Level 2 course. This includes the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations. It also includes maintaining simple websites, using the internet to find and exchange information and using social media to disseminate information.

An advanced level qualification will train your individual to set up new equipment or update systems, and train them to work with customers to identify, troubleshoot and address IT faults. Suitable job roles for apprentices on the advanced level may include IT Application Helpdesk Support workers, IT Supervisors or Website Managers.

IT Users

Intermediate

IT Users apprenticeship with IPS provides learners with the competence, skills and knowledge to work effectively and efficiently with IT systems, communications and productivity tools and software applications. The intermediate apprenticeship is suitable for learners who may be looking to work in data administration, entering and editing data using customer relationship management software. Learners may also work with accounts, working with payroll and stock control systems.It provides clear progress from those with little experience of ICT who may be directed in its use to those who can diagnose issues and use ICT to solve them.

Advanced

The advanced apprenticeship may have learners working as Website Managers, planning and contributing to designing websites, creating multimedia content for websites and working with IT professionals to build new sites. The qualification provides learning across a wide range of subjects that include a variety of software applications, setup and optimising computer systems and general use of ICT through three specific units in software, communication and user fundamentals that also map to Functional Skills ICT.

Recruitment

Intermediate

IPS offer Recruitment apprenticeships for learners to prepare them and help them progress within a recruitment agency or other related companies. Learners will be trained in the various aspects of recruitment and helping match job vacancies with suitable employees.

Advanced

The advanced Recruitment apprenticeship with IPS is designed for Recruitment Consultants who have prior experience in the area, looking to build upon or demonstrate knowledge within their role. This qualification looks to support learners in various aspects of recruitment based positions, including working with employers to develop vacancies, advertising to prospective applicants and processing sent applications. Apprentices on this advanced course will be required to demonstrate the ability to complete tasks independently, organise activities and contribute to decision making.

Sales and Telesales

Intermediate

Sales and Telesales apprentices play an integral role in helping companies to achieve sales, helping customers to buy the products or services that they require. IPS’s apprenticeships in Sales and Telesales equip learners with the skills and knowledge to progress in this field, covering all aspects of the sales process as well as customer relations. This intermediate apprentice will train learners to pursue Trainee Sales Advisor, Telesales Operator or Junior Sales Executive positions.

Digital Marketer

Level 3 Standard – Digital Marketer

The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

This qualification is suited to the following roles:
• Digital Marketing Assistant • Digital Marketing Executive • Digital Marketing Executive  • Digital Marketing Co-ordinator  • Campaign Executive • Social Media Executive • Content Co-ordinator • Email Marketing Assistant • SEO Executive • Analytics Executive • Digital Marketing Technologist

Team Leading and Management

Level 3 Standard – Team Leader Supervisor

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

This qualification is suited to the following roles:
• Supervisor • Team Leader • Project Officer • Shift Supervisor • Foreperson • Shift Manager

Level 5 Standard – Operations Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

This qualification is suited to the following roles:
• Operations Manager • Regional Manager • Divisional Manager • Department Manager • Specialist Manager

 

By taking a business skills course you can look to build a career in a range of job roles from administration, sales, customer service, IT, recruitment to marketing. Employees with business skills are required across all industries so the qualification offers real flexibility in terms of career progression.

Functional Skills

Functional Skills are commonly needed for success in a range of activities, whether in education, work or life in general.

The three primary functional skills qualifications are:

  • English (reading, writing, speaking and listening)
  • Information Technology (Not applicable if working towards a Standard Apprenticeship)
  • Mathematics

 

If undertaking a standard, these qualifications will require an external assessment test and must be successfully completed along with the apprenticeship.

The completion of these Apprenticeship Qualifications will require monthly training visits from a qualified IPS Trainer to develop the apprentice’s skills and progress the build of the apprentice portfolio but also to prepare the apprentice for End-Point Assessment, which is new for Standards and will vary in each apprenticeship however can include components such as observations, presentations and portfolio showcases to an external assessor at the end of the apprenticeship.

 

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