Business Skills

Gain office skills, experience and qualifications while you earn in full-time employment.

Business Skills

Gain office skills, experience, and qualifications while you earn in full time employment.

In Business Skills, we offer a variety of qualifications which include the new Apprenticeship Standards.

Apprenticeships in business skills can help set you on track to a career in a wide range of office-based positions. Our courses would suit someone who is perhaps looking to build skills, is working with IT and is organised and enjoys working with other people. Our courses will help you to develop the skills you need to learn how businesses operate and by giving you on-the-job experience and the relevant training to set you on your way with your chose career path.


We offer Business Skills qualifications in the following:

Business Administration

Level 3 – Standard – Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards possible future management responsibilities.

This qualification is suited to the following roles:
• Secretary • Receptionist • Administrator • Personal assistant • Office supervisor team leader • Manager

View more details on the Level 3 Standard Business Administrator



Intermediate Business Administration Apprenticeships with IPS can give learners the training required to pursue Administrator, Office Junior, Receptionist or Junior Legal Secretary positions.

Administrators handle the day-to-day tasks in an office and make sure things run smoothly – 97% of employers say that effective administration is essential to their business, so they do a crucial job. IPS will provide you with the training that will make you able to meet the day-to-day requirements of your job in Business Administration and ensure business practices run smoothly and to a high standard.

View more details on the Level 2 Intermediate Business Administration


Level 4 Higher Apprenticeship

The Level 4 Apprenticeship in Business Administration is for individuals who work in positions such as, but not limited to, Office Manager, Product Manager, Business Development Manager, Programme Manager, Stakeholder Relationship Manager and Executive Assistant. Considering that this is a Level 4, it is suggested that you will have achieved a Level 3 in Business Administration or similar, however, experience within the role over some time will also act as sufficient entry at this level.

View more details on the Level 4 Higher Apprenticeship Business Administration


Level 3 – Standard – Assistant Accountant

An Assistant Accountant provides support to internal and external customers and will work predominately within a practice or within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry, to month end management accounts and/or year-end financial statements. In addition, the Assistant Accountant may find themselves involved in financial regulatory requirements such as the completion of VAT returns or assisting in the preparation of tax computations.

This qualification is suited to the following roles:
• Assistant Accountant • Trainee Accounting Technician • Accounts Clerk
• Cashier Finance Assistant • Purchase Ledger Clerk • Sales Ledger Clerk

View more details on the Level 3 Standard Assistant Accountant


Customer Service

Level 2 Standard – Customer Service Practitioner

The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of their organisation. The core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s locality. The standard level 2 course will prepare you for a variety of advisor, operator positions.

This qualification is suited (but not exhausted) to the following roles:
• Customer Service Advisor • Customer Service Operator • Call Centre Advisor  • Help Desk Operative • Service Agent

View more details on the Standard Customer Service Practitioner


Level 3 Standard – Customer Service Specialist

Awaiting arrival – please email  for more information.

Digital Marketer

Level 3 Standard – Digital Marketer

Digital marketing offers a large variety of roles with exciting projects. The primary purpose of a Digital Marketer is to define, design, build and implement digital campaigns across a range of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A Digital Marketer Apprenticeship is suitable for many roles;

• Digital Marketing Assistant • Digital Marketing Executive • Digital Marketing Coordinator • Campaign Executive • Social Media Executive • Content Coordinator • Email Marketing Assistant • SEO Executive • Analytics Executive • Digital Marketing Technologist


View more details on the Standard Digital Marketer Handout


IT, Software, Web & Telecoms Pro


IPS’s IT, Software, Web & Telecoms apprentices gain the skills required to effectively work within IT-based positions. Depending on what specialism you wish to pursue, an intermediate level qualification will train you the knowledge to set up new equipment or update systems, or to work with customers to identify, troubleshoot and address IT faults.

View more details on the Intermediate IT, Software, Web & Telcoms


IPS’s advanced IT, Software, Web & Telecoms Pro apprenticeships offer learners the opportunity to build upon the knowledge they developed from the Level 2 course. This includes the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations. It also includes maintaining simple websites, using the internet to find and exchange information and using social media to disseminate information.

An advanced level qualification will train your individual to set up new equipment or update systems, and train them to work with customers to identify, troubleshoot and address IT faults. Suitable job roles for apprentices on the advanced level may include IT Application Helpdesk Support workers, IT Supervisors or Website Managers.

View more details on the Advanced IT, Software, Web & Telcoms

IT Users


IT Users apprenticeship with IPS provides learners with the competence, skills and knowledge to work effectively and efficiently with IT systems, communications and productivity tools and software applications. The intermediate apprenticeship is suitable for learners who may be looking to work in data administration, entering and editing data using customer relationship management software. Learners may also work with accounts, working with payroll and stock control systems.It provides clear progress from those with little experience of ICT who may be directed in its use to those who can diagnose issues and use ICT to solve them.


The advanced apprenticeship may have learners working as Website Managers, planning and contributing to designing websites, creating multimedia content for websites and working with IT professionals to build new sites. The qualification provides learning across a wide range of subjects that include a variety of software applications, setup and optimising computer systems and general use of ICT through three specific units in software, communication and user fundamentals that also map to Functional Skills ICT.

Sales and Telesales


Sales and Telesales apprentices play an integral role in helping companies to achieve sales, helping customers to buy the products or services that they require. IPS’s apprenticeships in Sales and Telesales equip learners with the skills and knowledge to progress in this field, covering all aspects of the sales process as well as customer relations. This intermediate apprentice will train learners to pursue Trainee Sales Advisor, Telesales Operator or Junior Sales Executive positions.

 View more details on the Intermediate Sales and Telesales

Team Leader/Supervisor and Operations Departmental Manager

Level 3 Standard – Team Leader Supervisor

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

This qualification is suited to the following roles:
• Supervisor • Team Leader • Project Officer • Shift Supervisor • Foreperson • Shift Manager

View details on the Standard Team Leader Supervisor


Level 5 Standard – Operations Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

This qualification is suited to the following roles:
• Operations Manager • Regional Manager • Divisional Manager • Department Manager • Specialist Manager

View details on the Standard Operations Departmental Manager

By taking a business skills course you can look to build a career in a range of job roles from administration, sales, customer service, IT to marketing. Employees with business skills are required across all industries so the qualification offers real flexibility in terms of career progression.


Functional Skills

Functional Skills are commonly needed for success in a range of activities, whether in education, work or life in general.

The three primary functional skills qualifications are:

  • English (reading, writing, speaking and listening)
  • Information Technology (Not applicable if working towards a Standard Apprenticeship)
  • mathematics


If undertaking a standard, these qualifications will require an external assessment test and must be successfully completed along with the Apprenticeship.

The completion of these Apprenticeship Qualifications will require monthly training visits from a qualified IPS Trainer to develop the apprentice’s skills and progress the build of the apprentice portfolio but also to prepare the apprentice for End-Point Assessment, which is new for Standards and will vary in each Apprenticeship however can include components such as observations, presentations and portfolio showcases to an external assessor at the end of the Apprenticeship.



Find a Business skills apprenticeship for you


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