Business Skills

Gain office skills, experience and qualifications while you earn in full-time employment.

Business Skills

Gain office skills, experience, and qualifications while you earn in full time employment.

In Business Skills, we offer a variety of qualifications from Business Administration, accountancy, customer service to Digital Marketing and team leading.

Apprenticeship Standards in business skills can help set you on track to a career in a wide range of office-based positions. Our courses will help you to develop the skills you need to learn how businesses operate and by giving you on-the-job experience and the relevant training to set you on your way with your chose career path.

By taking a business skills course you can look to build a career in a range of job roles from administration, customer service,  to marketing. Employees with business skills are required across all industries so the qualification offers real flexibility in terms of career progression.

We offer Business Skills qualifications in the following:

Business Administrator

Level 3 – Standard – Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards possible future management responsibilities.

This qualification is suited to the following roles:
• Secretary • Receptionist • Administrator • Personal assistant • Office supervisor team leader • Manager


Customer Service

Level 2 Standard – Customer Service Practitioner

The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of their organisation. The core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s locality. The standard level 2 course will prepare you for a variety of advisor, operator positions.

This qualification is suited (but not exhausted) to the following roles:
• Customer Service Advisor • Customer Service Operator • Call Centre Advisor  • Help Desk Operative • Service Agent


Level 3 Standard – Customer Service Specialist

Awaiting arrival – please email  for more information.

Digital Marketer

Level 3 Standard – Digital Marketer

Digital marketing offers a large variety of roles with exciting projects. The primary purpose of a Digital Marketer is to define, design, build and implement digital campaigns across a range of online and social media platforms to drive customer acquisition, customer engagement and customer retention.

A Digital Marketer Apprenticeship is suitable for many roles;

• Digital Marketing Assistant • Digital Marketing Executive • Digital Marketing Coordinator • Campaign Executive • Social Media Executive • Content Coordinator • Email Marketing Assistant • SEO Executive • Analytics Executive • Digital Marketing Technologist




Level 3 Standard – Digital Support Technician

This occupation is found in organisations large and small, in all sectors and within public, private and voluntary organisations. The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies and digital information systems to achieve objectives.

This qualification is suited to the following roles:

• Service Centre Operator • Digital Service Advisor • Digital Service Support
• Digital Service Agent • Applications and Online Service Executive • Technical Support Professional • Digital Support Professional • Operations Technical Specialist

Team Leader/Supervisor and Operations Departmental Manager

Level 3 Standard – Team Leader Supervisor

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

This qualification is suited to the following roles:
• Supervisor • Team Leader • Project Officer • Shift Supervisor • Foreperson • Shift Manager


Level 5 Standard – Operations Departmental Manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

This qualification is suited to the following roles:
• Operations Manager • Regional Manager • Divisional Manager • Department Manager • Specialist Manager


Functional Skills

Functional Skills are commonly needed for success in a range of activities, whether in education, work or life in general.

The two primary functional skills qualifications are:

  • English (reading, writing, speaking and listening)
  • mathematics


If undertaking a standard, these qualifications will require an external assessment test and must be successfully completed along with the Apprenticeship Standard.

The completion of these Apprenticeship Qualifications will require monthly training visits from a qualified IPS Trainer to develop the apprentice’s skills and progress the build of the apprentice portfolio but also to prepare the Apprentice for End-Point Assessment and will vary in each Apprenticeship however can include components such as observations, presentations and portfolio showcases to an external assessor at the end of the Apprenticeship.


Get in touch..

Request a call

13 + 7 =

More information

If you would like more information or would like to send us a message, our contact page lists all the various ways to get in contact.