Recruit in Business Skills

Diverse qualifications to help train your office-based staff and grow your company…

Recruit in Business Skills

Diverse qualifications to help train your office-based staff and grow your company…

IPS’s Apprenticeships in Business Skills can provide your learner with the necessary skills to work effectively in a variety of office-based roles. Our learners are able to boost their skills in key areas such as IT, customer service and team-leading that are integral in helping companies to achieve sales and meet targets on a day-to-day basis.

We can help provide training and qualifications in the following areas:


Business Administration

Level 3 – Standard – Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors, to support their own progression towards possible future management responsibilities.

Employers involved in creating the standard:

• Grant Thornton UK LLP • BT • Npower • Federation of Small Businesses • Peter Jones Foundation • MBDA Missiles • Surrey County Council • Peugeot • Sodexo • oneSource • London Borough of Islington • London Borough of Enfield • Total Security Services • Skills CFA • PRCA • ESOS Ltd • Ceridian UK & Ireland • Northgate Arinso • JJBA Ltd • Bradley & Co Ltd • Prohire Software Systems Ltd • Business Resource & Innovation Network International Ltd • Moorhouse Accounting & Consultancy Services Ltd • Vicki King Bookkeeping Services • Fresh Financials • Iwona Accountancy Services Ltd • Boots UK • Osborne Property Services • Carillion PLC, Bpi Recycled Products • Great Guns Marketing • Berkley Group PL • British Council • Capita Group • Accelerator Solutions Ltd • Northern PowerGrid • Manheim • Royal Bank of Scotland • Institute of Customer Service • Serco • Homebase • Scottish Water • Enfield Council • Royal Navy/Babcock • Thames Valley Police • Army Personnel Services Group

View more details on Standard Business Administrator



Intermediate Business Administration apprenticeships with IPS can give learners the training required to pursue Administrator, Office Junior, Receptionist or Junior Legal Secretary positions. IPS will train your learners to meet the day-to-day requirements of these positions and ensure business practices are run smoothly and to a high standard.

View more details on the Intermediate Business Administration



Building upon the skills learners can pick up at intermediate level, the Advanced Business Administration apprenticeship can give learners the training required to work in positions such as Administration Officer/Team Leader, Personal Assistant or Secretarial roles.


Customer Service

Level 2 Standard – Customer Service Practitioner

Customer Service apprenticeships provide the learner with the knowledge and training to provide excellent customer service with the ability to go forward in a range of industries and job roles. Many apprentices will work in retail, financial services, call centres or hospitality companies. This Level 2 Standard course will prepare your Customer Service learner for advisor, operator, operative or agent level.

Employers involved in the development of this standard include:
• Boots UK • Institute of Customer Service • Accelerator Solutions Ltd • Berkeley Homes Ltd • British Polythene Ltd • British Council • British Gas Services Ltd • BT plc • EON UK Ltd • Northern Powergrid • Osborne Property Services Ltd • Superdrug Stores.

View more details on the Standard Customer Service Practitioner


Level 3 Standard – Customer Service Specialist

Awaiting arrival – please email  for more information.



Level 2 Standard – Recruitment Resourcer

People working in the recruitment industry are now able to achieve a dedicated Apprenticeship for the first time. This qualification has been designed for those of you who want to work in or those who are new to recruitment. It allows you to develop an understanding of the knowledge and the skills required for a career in the recruitment sector in roles such as a Trainee Recruitment Resourcer.

Employers involved in the development of this standard include:
• Serocor Solutions • Blue Arrow • Capita Resourcing • CR Associates • GI Group,  • Gordon Yates • Impellam • Informatiq Consulting Ltd • Middleton Murray  • Pertemps • Reed • Via Resource Group • Recruitment & Employment Confederation

View more details on the Standard Recruitment Resourcer


Level 3 Standard – Recruitment Consultant

Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both.

Employers involved in the development of this standard include:
• Serocor Solutions • Blue Arrow • Capita Resourcing • CR Associates • GI Group,  • Gordon Yates • Impellam • Informatiq Consulting Ltd • Middleton Murray  • Pertemps • Reed • Via Resource Group • Recruitment & Employment Confederation

View more details on the Standard Recruitment Consultant


Sales and Telesales


Sales and Telesales apprentices play an integral role in helping companies to achieve sales, helping customers to buy the products or services that they require. IPS’s apprenticeships in this field equip learners with the skills and knowledge to progress in this field, covering all aspects of the sales process as well as customer relations. This intermediate apprentice will train learners to pursue Trainee Sales Advisor, Telesales Operator or Junior Sales Executive positions.

View more details on the Intermediate Sales and Telesales

IT, Software, Web & Telecoms Pro


IPS’s IT, Software, Web & Telecoms Pro apprenticeships support IT companies to gain the skilled staff they need to ensure IT operations within their workplace to run effectively. Depending on what specialism you wish to train your apprentice in, an intermediate level qualification will train your individual to set up new equipment or update systems, and train them to work with customers to identify, troubleshoot and address IT faults.

View more details on the Intermediate, IT, Software, Web & Telecoms


Depending on what specialism you require, an advanced level apprenticeship may have your learner working as a software developer creating applications and websites, or a software tester testing applications before they are released.

View more details on the Advanced, IT, Software, Web & Telecoms

IT Users


IT Users apprenticeship with IPS provides learners with the competence, skills and knowledge to work effectively and efficiently with IT systems, communications and productivity tools and software applications. The level 2 apprenticeship is suitable for learners looking to work in Data Administrator, entering and editing data using software such as Customer Relationship Management. Learners may also work with accounts, working with payroll and stock control systems. It provides clear progress from those with little experience of ICT who may be directed in its use to those who can diagnose issues and use ICT to solve them.



The level 3 apprenticeship may have learners working as Website Managers, planning and contributing to designing websites, creating multimedia content for websites and working with IT professionals to build new sites. The qualification provides learning across a wide range of subjects that include a variety of software applications, setup and optimising computer systems and general use of ICT through 3 specific units in software, communication and user fundamentals that also map to Functional Skills ICT.

Team Leader/Supervisor and Operations Departmental Manager

Level 3 Standard – Team Leader Supervisor

IPS offers apprenticeships in management to help those in or entering management roles ensure their places of work are ran effectively and maximise the potential of the business. The level 3 apprenticeship standard offers training in monitoring work, giving feedback, briefing teams, supporting staff, resolving problems and ensuring effective customer service.

View more details on the Standard Team Leader Supervisor


Level 5 Standard – Operations Departmental Manager

This apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who are looking to take the next step in their career in leadership and management and are on the path to a role within professional management.

Employers involved in the development of these standards include:
• CMI, Acivico • Agillisys • Anglo Educational • Balfour Beatty •Barchester Healthcare • Barclays Bank • Books UK Ltd • BBC • Civil Service • Codegent • Co-op • Evolution Partnership • HMRC • Kinnerton Confectionery • NISA Retail Limited • One Stop •Opus Building Services • Sainsburys • Santander UK plc • Servo • umi Digital • Virgin Media •ILM • TUI • Markerstudy • Babcock •Gateshead Council • Lifetime

View more details on the Standard Operations Departmental Manager

Contact our Business Development team to speak to one of our experienced consultants who can help discuss your training and recruitment needs.

IPS Apprenticeships will ensure your Apprenticeship position is effectively advertised, posting your vacancy on platforms such as the DirectGov Find an Apprenticeship website. We will shortlist and suggest suitable applicants to you, saving your company the headache of recruitment.

Once you have recruited your Apprentice, IPS will help the individual to achieve their qualification, building the skills necessary for your business.

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